By ​Peter J. McDermott and Diana Hulse

In their innovative instructional handbook, Policing in the 21st Century: TALK trumps technology, Peter J. McDermott and Diana Hulse present concepts and methods for teaching and evaluating interpersonal skills, skills for giving and receiving corrective feedback, and skills for leadership tasks.

The content directs attention to the talk factor in police work, an essential and often overlooked ingredient for police officers to effectively interact with the public, achieve public cooperation, and enhance their legal and tactical skills.

Policing in the 21st Century: TALK trumps technology presents practical methods for instructors and supervisors

• To teach and evaluate interpersonal skills

• To use in beginning and more advanced training situations

• To enhance their own skill set